36bd Privacy Policy — How do we keep your data safe?
Protecting your personal information is our top priority at 36bd. This policy page clearly outlines what data we collect, why we collect it, and how we keep it safe.
Last Updated: January 2026
1. What Data Do We Collect?
When you register and use the 36bd platform, we collect various types of information that are essential to providing you with a better experience. Your consent is obtained before collection, and all data is stored securely at all times.
2. How Is Your Information Used?
36bd uses collected data only for specific, legitimate purposes. We never disclose your information to third parties without authorization or sell it commercially. The purposes for which we use your data are set out clearly below.
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Identity Verification & Account Management: Your information is used to complete your registration, keep your login secure, and manage account-related communications.
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Transaction Processing: Your financial information is used to process deposits, withdrawals, and BDT-based payments. All transactions are completed through secure payment gateways.
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Personalized Experience: We analyse your game preferences, betting history, and browsing behaviour to show you relevant offers, game recommendations, and content.
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Fraud Prevention & Security: Data is analyzed to detect suspicious activity, prevent account hacking, and guard against money laundering.
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Responsible Gaming Monitoring: Gaming behavior is analyzed to identify at-risk patterns, and users are offered support or warnings where needed.
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Contact & Support: Your contact details are used to send important platform updates, transaction confirmations, and support messages.
4. Data Retention, Security & Third Parties
36bd stores your data to the highest security standards. All data is transferred via SSL/TLS encryption and kept encrypted at rest on our servers. Firewalls, access controls, and regular security audits are in place to prevent unauthorized access to our databases. Your password is never stored in plain text — only in hashed form.
Your data is retained for as long as your account remains active. After account closure, financial and transaction records may be kept for a defined period to meet Bangladesh's legal requirements. Personally identifiable information is not retained beyond what is necessary.
36bd may share information with trusted third parties in certain circumstances. This includes licensed payment gateway providers (for processing transactions), game software providers (for managing gameplay), and legal authorities (where required by court order or legal obligation). Your data is never sold for marketing or advertising purposes.
Third-party payment providers and game companies operate under their own privacy policies and are regulated by their respective licensing authorities. 36bd only works with third parties that adhere to international data protection standards.
5. Your Rights — Access, Rectification & Erasure
Every 36bd user has fundamental rights over their personal data. We respect these rights and aim to process any reasonable request within seven business days. Your rights are detailed below.
You may request a copy of the personal data we hold about you at any time. This request Help Center.
If any of your stored information is incorrect, you can request a correction. Some details can be updated directly from your account settings.
After closing your account, you may request that your personal data be deleted. However, certain financial records may be retained for a defined period due to legal obligations.
You may object to marketing communications or analytical processing at any time. Once we receive your request, we will stop the relevant activity.
Contact us to exercise any of your rights or to raise a data protection concern. We may need to verify your identity before processing a request, which is done solely for security purposes. 36bd is committed to upholding user rights with full transparency.
6. Policy Updates & Contact Us
36bd may update this Privacy Policy from time to time. Amendments may be made due to new platform features, changes in law, or regulatory guidance. For any significant changes, we will notify you via your registered email or a platform notification. The latest version of this policy will always be available on this page, with the date of the most recent update shown at the top.
Continuing to use the platform after an updated policy is published means you accept the new terms. That said, we strongly recommend reading through the policy after each update so you stay fully informed. Knowing how your data is protected is your right — and our responsibility.
For any questions or concerns about data protection, our Privacy Policy, or your rights, please contact our Help Center. Our data protection team typically responds to requests within 3 business days. You can also reach us by email at: support@36bd.biz (not a clickable link for security reasons).